Ukraine’s state railway restores online ticket sales after major cyberattack
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Ukraine’s state railway operator, Ukrzaliznytsia, has resumed online ticket
sales after a cyberattack brought down its systems earlier in the week.
The attack — described as “systematic, complex, and multi-layered” — disrupted
Ukrzaliznytsia’s online services, including those used for ticket purchases,
but did not affect train schedules. Following the incident on Monday, the
company doubled the number of ticket windows and staff at several stations
across Ukraine to accommodate passengers.
The railway’s mobile app and website were back online “after 89 hours of
nonstop work,” the company said in a statement on Thursday.
Over 12,000 passengers were able to buy tickets online when the online
services were restored. The railway’s app is functioning, though it is
experiencing disruptions due to high demand, the company said. Passengers with
paper tickets purchased during the cyberattack will be offered free tea
onboard, and paid waiting rooms will be made available for them.