270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened. - CX Today

Samsung Germany has suffered a massive data breach, with 270,000 customer service tickets leaked due to credentials stolen in 2021 from samsung-shop.spectos.com that weren’t properly rotated. The breach, executed by someone using the alias “GHNA,” exposed sensitive customer information including full names, addresses, email addresses, order details, and support interactions. Hudson Rock had previously flagged these compromised credentials, but Samsung failed to act. This incident follows Samsung’s 2023 security issue where employees accidentally leaked code through ChatGPT, highlighting the company’s ongoing cybersecurity challenges amid growing concerns about AI implementation creating new attack surfaces for hackers.​​​​​​​​​​​​​​​​